General Information

We ship internationally

Free Express Delivery on orders over $600.

Standard Delivery

1-2 weeks – Free.

Express Delivery

2-5 days – $50 (Free – spend over $600)

Your order will be sent out via the most suitable carrier.

We ship within 24 hours as soon as we receive the payment; however, some orders may take up to 48 hours to process and will continue to customs. Please note we do not ship on Saturdays, Sundays, or holidays.

You get an email with the tracking number as soon as the order is dispatched.

Please Note, for some countries duties and taxes may be due. Customs may hold your shipment because they require more information. In this case, they will contact you.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Shipping Policies and Regulations

  • All international orders may be subject to taxes and duties.
  • We ship your package DAP (delivered at place), and we do not collect nor do we calculate the VAT, duties and/or taxes during checkout.
  • Any fees that are due will be collected upon delivery of the order.
  • All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery).
  • Customs authorities require that we state the value of your order directly on your package(s).
  • Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
  • Taxes and fees are based on many factors, including location, material, item value, etc.
  • The amount of taxes due is determined solely by the government.
  • Some countries may require additional fees paid Collect on Delivery (COD).
  • If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
  • These fees are paid to the local carrier and are not collected by Alice Grace.