TERMS & CONDITIONS

These are the Terms and Conditions which will apply to your purchase of clothing and other goods (“Goods”) from the websites www.alicegrace.com (the “Website”). The Website and the Goods are provided by Alice Grace Sia, a company registered in Latvia under number 40103967521 with a registered office at Matīsa iela 79, Rīga, LV-1009(“Alice Grace”, “we”, “us”, “our”). When we refer to “you” and “your” we mean the user of the Website and purchaser of the Goods.

You can contact us by emailing mail@alicegrace.com.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.

Part 1 – Information about our Website and Goods

This Part 1 sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers may apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

the colours which are shown for the Goods on the Website will depend on many factors – including your display settings; all sizes and measurements of the Goods are approximate;

all Goods are subject to availability – we may not be able to supply your order;

any delivery estimates given on the Website or by email are estimates only;

we may need to change the Goods to reflect changes in relevant laws and regulation requirements.

Part 2 – Buying and Reserving Goods and Delivery

This Part 2 sets out some terms which apply to your purchase or reservation of Goods from us through the Website.

Part 2a – Purchase

You make an offer to purchase a product from us (your “Order”) by completing the staged process on the Website as set out below:

Adding product to your shopping basket.

Adding Address and login details on checkout page.

Order confirmation and direct bank transfer the payment.

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your Order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment both of the price of the Goods and any applicable delivery charges before we can accept any offers.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an Order dispatch email which includes details of the product.

We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.

All prices and charges on the Website are in USD.

Delivery charges may apply and these will be displayed in the order process. You should make your payment directly into our bank account in USD and use your Order ID as the payment reference.

The actual price charged to International customers will be subject to the exchange rate applied by your credit or debit card company.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Part 2b – Delivery

We currently offer the delivery options detailed on Delivery page of our website.

We endeavor to ensure that the Goods that you order are provided by the agreed delivery date and where applicable time, however delays are occasionally inevitable due to unforeseen circumstances. Neither Alice Grace nor our nominated carrier shall be under any liability for any delay or failure to deliver the Goods within the estimated time frame.

Delivery of all Goods outside of the EU will be seven (7)- twenty one (21) days, except where this is not possible due to external factors such as terrorism or adverse weather, for example.

Delivery costs are as follows:

Free standard delivery on all orders : up to 21 day.

Free Express delivery on orders over $600: 2-7 days.

Express Delivery: 2-7 days:

– Europe up to €50

– Rest of World up to $100

Risk of loss and damage of the Goods passes to you on the date and time of delivery of the Goods.

Part 3 – Returning Goods

This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep.

We will provide a returns note and information on how to return Goods to us upon request. If you want to return any Goods you must complete the returns note and enclose this with the Goods you are returning.

Customers can, at any time within fourteen (14) days of receiving Goods from us, cancel their contract and (a further fourteen (14) days to) return any Goods to us in the condition that they were sold by.

We do not offer exchanges or gift vouchers.

For hygiene reasons convertible dresses cannot be returned if unwrapped unless the product is faulty. Please ensure that dresses are tried on over your underwear. We reserve the right to refuse returns of Goods where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

We accept authorized return on garments only under the following conditions:

– Garment(s) must be in a new, unworn, and unwashed condition with all tags attached

– Garment(s) must not contain:

– any pet hair, dust, dirt

– any type of stains such as makeup, food, deodorant

– rips, runs, tears or damages

– odors infused into the dress such as perfume, deodorant or foreign scents

Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible.

Online refunds are processed upon successful receipt and inspection of the returned item(s) , through the original method of payment. Refunds are calculated as follows:

Refund = (Value of the order) – (shipping and handling charges) – (if applicable, customs/duties or commodity charges)

The price of the items on our website includes shipping and handling charges.

Follow the instructions outlined below to return your goods by post:

Complete the returns note and enclose it with your parcel whilst requesting proof of postage. Please retain this until you have received your refund. When we receive your Order we will send an email to you confirming the refund has been successful and your card will be credited.

Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.

The delivery cost of returning the Goods to us is your responsibility. All customs and import duties will be your responsibility. When booking your return you should select ‘duty payable by sender’. If your return is because the goods are faulty, you will be liable for the costs of postage and any applicable import duty but we will refund the costs once we have received the product and established that the product is faulty, on the condition that you send proof of this to us via the Contact Us page on the Website. Alice Grace shall not be under any liability for any lost packages or for any damages that may have occurred to the Goods while being returned to Alice Grace.

All refunds under this Part 3 will be made within fourteen (14) days from receipt of the returned Goods.

Part 4 – General terms relating to our relationship with you

This Part 4 sets out some general terms that govern our relationship with you and purchases by you. We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

We warrant to you that any Goods purchased from us through our Website are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence; or

(b) Under section 2(3) of the Consumer Protection Act 1987; or

(c) For fraud or fraudulent misrepresentation; or

(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.

We reserve the rights to take any customer account out of use, or terminate any membership at any time if it is believed that the website, the products and services available through it, and/or such membership are being misused.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by Latvia Law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.

Customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the Latvia.

The rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.

Alice Grace is a trade mark belonging to us and no license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourable similar without our written permission.

All communications from you to us must be made in English.